Terms of service

1. About us

This website is operated by FP trading as Frio Protocol.

Business address: Carrer de doctor aiguader 1
Email: hello@frioprotocol.com

These terms apply to your use of our website and purchases from our store. Nothing in these terms limits your mandatory consumer rights.

2. Our products

Please review the product description, sizing information and care instructions before ordering.

We aim to display our products accurately. Colours may appear differently depending on your device and screen settings. This does not affect your right to receive goods that match their description.

Follow all instructions and safety information supplied with your product.

3. Orders and payment

You must provide accurate contact, delivery and payment information when placing an order.

Available payment methods, the transaction currency and the total payable amount are shown at checkout. We will email you an acknowledgement after you place your order.

If an item is unavailable or we identify an error that prevents us from fulfilling your order, we will contact you promptly. We will not substitute a product or charge a higher price without your agreement. If we cannot fulfil your order, we will refund any payment for the unfulfilled items and any applicable delivery charges.

4. Prices

Product prices and applicable taxes are displayed on the website or at checkout. Any delivery charges we collect are shown before you complete your purchase.

Price changes apply to future purchases and do not change the price of an order already accepted.

Any import duties or local charges payable separately by the customer will be explained before purchase where applicable.

5. Shipping and delivery

Available delivery destinations, shipping charges and estimated delivery times are provided on our website or at checkout.

If your order is delayed, lost or arrives damaged, contact hello@frioprotocol.com so we can investigate and provide an appropriate resolution.

Where we arrange delivery, the goods remain our responsibility until you, or someone you nominate other than the carrier, takes physical possession, subject to applicable law.

6. Cancellations, returns and refunds

Please see our Returns & Refunds policy for details of cancellation rights, returns and refunds.

We do not offer voluntary change-of-mind returns or size exchanges beyond those required by applicable consumer law.

This does not affect any statutory right to withdraw from an online purchase or your rights concerning damaged, defective, incorrect or misdescribed goods.

7. Product information and health content

Any general health or scientific information on this website is provided for educational purposes and is not personalised medical advice.

Do not use website content as a substitute for advice from a qualified healthcare professional about a medical condition.

Nothing in this section limits our responsibility for product safety, the accuracy of product descriptions or claims, or your statutory rights.

8. Acceptable website use

You must not use this website for unlawful or fraudulent activity, attempt to gain unauthorised access, introduce malicious software or interfere with its operation.

9. Intellectual property

Website content, including our branding, photographs, text and designs, belongs to Frio Protocol or its licensors unless stated otherwise.

You may browse and use the website for personal shopping purposes. Commercial reproduction or distribution requires permission unless permitted by law.

10. Privacy

Our Privacy Policy explains how we collect, use and protect personal information.

11. Our responsibility

We are responsible for fulfilling our obligations under your purchase contract and applicable law.

Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited.

12. Changes to these terms

We may update these terms by publishing a revised version on this website. The terms in effect when you place your order will apply to that purchase.

13. Consumer rights and disputes

Any mandatory consumer protections that apply to your purchase remain in force. These terms do not restrict your right to bring a claim before a court available to you under applicable law.

If you have a complaint, email hello@frioprotocol.com with your order details and a description of the issue.

14. Contact
hello@frioprotocol.com