Privacy policy

Last updated: May 7, 2026
Frio Protocol operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Frio Protocol is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you include when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

How We Collect Personal Information
We may collect personal information from the following sources:
Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services — from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information
We may use your personal information for the following purposes:
To provide and improve the Services — including to process your payments, fulfill your orders, manage your account, arrange for shipping, facilitate returns and exchanges, and create a personalised shopping experience.
Marketing and advertising — to send marketing, advertising and promotional communications by email or other channels, and to show you relevant advertisements on the Services or other websites.
Security and fraud prevention — to authenticate your account, provide a secure shopping experience, and detect, investigate or take action regarding possible fraudulent or malicious activity.
Communicating with you — to provide customer support and maintain our business relationship with you.
Legal compliance — to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies.

How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
With Shopify, vendors and other third parties who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices.
When you direct or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media integrations.
In connection with a business transaction such as a merger or acquisition, or to comply with applicable legal obligations, enforce our terms of service, or protect our rights and the rights of our users.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and Retention
We take reasonable measures to protect your personal information, but please be aware that no security measures are perfect or impenetrable. We cannot guarantee the security of information transmitted to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know — you may request access to personal information we hold about you.
Right to Delete — you may request that we delete personal information we maintain about you.
Right to Correct — you may request that we correct inaccurate personal information we maintain about you.
Right of Portability — you may request a copy of the personal information we hold about you and ask that we transfer it to a third party, in certain circumstances.
Managing Communication Preferences — you may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails. We may still send you non-promotional emails related to your account or orders.

Additional Rights for UK and EEA Residents
If you reside in the UK or European Economic Area, you may also exercise the following rights:
Objection to Processing and Restriction of Processing — you may ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent — where we rely on consent to process your personal information, you have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the details below. You may also contact your local data protection authority. For the EEA, a list of data protection supervisory authorities is available at edpb.europa.eu.

International Transfers
We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date. We will provide notice as required by applicable law.

Contact
If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have a complaint about how we process your personal information, please contact us:

Frio Protocol
hello@frioprotocol.com
Carrer de Doctor Aiguader 1, Floor 1, Door 2
08003 Barcelona, Spain
+34 692 81 19 93
VAT Number: ESY6777947E

For the purpose of applicable data protection laws, Frio Protocol is the data controller of your personal information.