Refund policy

Returns & Refunds

We do not offer voluntary change-of-mind returns or size exchanges beyond those required by applicable consumer law. Please check the product details and sizing information carefully before ordering.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email hello@frioprotocol.com with your order number and details of the issue. Where possible, include photos to help us assess the problem. We will provide the remedy required by applicable consumer law, at no cost to you.

Your statutory rights

Nothing in this policy limits your statutory consumer rights.

If your purchase qualifies for the EU’s 14-day right of withdrawal, you may cancel without giving a reason by notifying us within 14 days of receiving your order. To exercise this right, email hello@frioprotocol.com with a clear statement that you wish to cancel, together with your order details.

You must then send the goods back within 14 days of notifying us. Email us for the return address and instructions. You are responsible for the direct cost of returning goods when exercising this right.

You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Refunds

For qualifying withdrawals, we will refund your payment, including the applicable standard delivery charge, within 14 days of your cancellation notice. Any additional cost for a premium delivery option is not refundable.

We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier. Refunds will use your original payment method unless otherwise agreed, without a refund processing fee.

Contact

For return requests or questions, email hello@frioprotocol.com.