Shipping policy
Frio Protocol | http://www.frioprotocol.com
Last updated: October 19, 2026
At Frio Protocol, we aim to deliver your order safely and efficiently, wherever you are.
1. Order Processing
Orders are processed within 1–2 business days, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
2. Shipping Destinations & Rates
We ship from Barcelona, Spain, to selected international destinations.
Spain
- Standard shipping: €4.99
- Free shipping on orders over €59.99
European Union
- Shipping costs are calculated and displayed at checkout.
- Delivery times depend on the destination.
International Shipping
- Shipping costs vary depending on the destination and are displayed at checkout.
- Lebanon: €24.99 standard shipping, if this rate is enabled at checkout.
- Additional destinations may be added as we expand.
All shipping charges are displayed before payment.
3. Estimated Delivery Times
Delivery times depend on the destination and selected shipping service.
Estimated delivery dates, where available, will be provided at checkout or in your shipping confirmation.
Please note that international deliveries may experience delays due to customs clearance, local courier operations, or circumstances beyond our control.
4. Customs, Duties & Taxes
For orders shipped outside the European Union, import duties, customs fees, and local taxes may apply.
Unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking details, where supported by the shipping provider.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If you notice an error in your shipping address, please contact us as soon as possible.
We cannot guarantee that address changes can be accommodated once an order has been dispatched.
7. Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the expected delivery window, please contact us.
We will investigate the issue with the shipping provider and work toward an appropriate resolution in accordance with applicable consumer protection laws.